Last night the part of Orion that retrived the DPR numbers and tan counts etc.. locked up. Your counts are correct on your computer and Solarware but not on Orion. Orion has been restarted and within the next few hours, your numbers on Orion should match what your Solarware displays.
Stephen Lew
Support Systems Engineer
Due to an electrical switch move being performed, our website will not be available for
an estimated period of 2 hours. We apologize for the late notice and expect to have
power restored to our system by 11:30 pm cst.
This outage will effect both the website and Orion.
Once again we apologize for this incovenience.
IT Department
Email Client Setup:
SMTP Setup:
SMTP (outgoing) Server should be “mail.planetbeach.com”.
You want to use SMTP authentication (username and password) and an email address (can be any on your account) for the user name. If you get errors connecting to the email server, change the port to 2525 — that’s two 25s. Some ISPs block port 25 (regular SMTP port) to stop spammers from sending out on their networks. As you can see this doesn’t help as a simple port change gets around this.
POP3 Setup:
The POP3 (incoming) server should be mail.planetbeach.com.
The username should be the complete email address.
Use the password that you have for the email account.
IMAP Setup:
Server should be mail.planetbeach.com
Username is the complete email address.
Use the password that you have for the email account.
Webmail:
You can login to your email account’s webmail by going to: http://webmail.planetbeach.com/
The username is the complete email address — firstname.lastnamel@planetbeach.com.
The password is the one have set for the account.
Stephen Lew
Planet Beach
Support Systems Engineer
CREDIT CARD PROCESSING
02.22.08
This is only for franchisees that have signed up with FPN, Franchise Payment Network, within the past month for credit cards and/or gift cards. Please contact FPN at 866.420.4613 to validate your account. The only card swiper we use is a wedge swiper that you may purchase at Dell.com or CDW.com. The desktop terminals, similar to the ones at gas stations, will not work with Solarware.net/spa.
Stephen Lew
Planet Beach Email System
Logging into your Webmail
Do not proceed until you have changed/created your password by clicking here
Logging into your Webmail: Enter the address http://synergy.simplicato.com
into the address bar of your browser or just left click on the link. Once on this
new screen, you will need to enter your email address in the Username box, your password in the
Password box and left click on Log In. The look of the page will change gradually over the weekend as we make changes and updates to the look and feel of the new system.
Example 1(Click here for an image)
Left click on the Mail Tree on the left to access your mail.
Example 2(Click here for an image)
Planet Beach Email System
Changing your Password
Please follow EACH step and do not deviate from the process or your email will not be completed properly.
Step 1: Open your favorite internet browser, Internet Explorer, Mozilla Firefox, Flock, Safari, etc., and enter in the address bar
http://myaccount.simplicato.com. (Or just left click on the link). The page you come up to is a user control page that you can use to control your account. Left click on the
End User Login to advance to the next screen.
Example 1(Click here for an image)
Step 2 & 3: Enter in your email address in the Email Address box and enter your
firstname.lastname in the password box and left click on the Login button.
Example 2(Click here for an image)
Step 4: Make sure you change your password. Click on the
Change Password link on the left menu and enter in your new password by using the format listed on the page – 6 or more characters and at least 1 number and letter. Lastly, left click on the
Change button. Take note that changes can take upwards of 30 minutes to take effect.
Steps 1 – 4 only need to be done once or when you want to change your password.
Example 3(Click here for an image)
Mail Forwards: Several of you have made requests in the past to get your Planet Beach email forwarded to your favorite email account you make have been using for years or your work email account. Now you can forward your mail. Left click on the
Mail Forwarding link on the left menu to advance you to the Mail Forwarding page. Enter the address you wish to direct your mail to and left click the Save button. All your email will now be sent to the address you entered. Changes can take up to 30 minutes to take effect.
Example 4(Click here for an image)
To log into your new email, click here.
All,
To ensure that the recent and ongoing problems we have had with email connectivity are a thing of the past, we have decided to use a managed service’s company to host Planet Beach’s email. We will no longer house email servers at the corporate level. This will enable us to have a more effective “up time” and also free us of any maintenance to email servers.
Beginning Friday, February 15, 2008 at 9:00pm cst, the service will take effect. Your generic username and password to begin will coincide with your present username. Upon logging in for the first time you should change your password immediately!!
At initial login you will not have your present emails. All email will be gradually moved over to your new inbox. To view your present or legacy emails please go to http://webmail.planetbeach.com for details and for step-by-step instructions on how to begin using the new email service. To change your password immediately go to http://myaccount.simplicato.com.
** Any username with an apostrophe must remove the apostrophe, (ex. O’Bannon – will be OBannon). Cell phone users please view the website for instructions on how to receive email via your pda phones.
This is a huge transition but we felt it should take place now instead of being without email any longer. Thus we apologize for short notice.
After following the instructions from the link above and you are still having problems please give the afterhours help desk a call. 877.675.6283
IT Department
All,
Email’s revolving issues continue. We presently have all email available but the flow control is a problem. We are resolving the issue as we speak and expect to have it completed soon. All email messages are being stored in the queue and will be pushed through upon completion of the problem. Sorry for the inconvenience.
IT Department.
Email has been restored.
The email issue has been reported and is being investigated. We are sorry for any inconvenience this has caused.
More updates to follow.
Stephen Lew
All,
Due to our fatal crash last week we have obtained damaged email stores, we have ran a disaster recovery throughout the night and it has not completed repairing the damaged stores. We hope to have webmail functional within a couple of hours. Sorry for the delay.
IT Department
